Online Retail Management Certificate

This exclusive Level 5 Retail Management Diploma has been designed for ambitious and enthusiastic candidates, with upper-level leadership positions in their sights.  Course content is delivered over a series of eight engaging modules, each concluding with an online assessment for submission to your assigned tutor:

Module 1. Essential Skills for Smart Selling           

The course begins by introducing candidates to the concept of ‘smart selling’ and its applications in a retail management environment.  The value and importance of customer-focused selling is also discussed, along with an overview of the sales cycle, how to build better customer relationships and establishing goals using the SPIRIT model.

Module 2. Productivity Techniques for Maximum Selling

Module two takes a fascinating look at productivity in a retail setting, offering tips and guidelines for maximising the value of every sale.  Candidates explore up-selling, cross-selling and value-added selling, the difference between the customer’s ‘wants’ and ‘needs’, the role of networking in retail sales and the most common mistakes made by salespeople.

Module 3. Communication Skills for Relationship Selling

Candidates then examine the connection between effective communication and successful sales, along with the concept of relationship selling.  Demonstration queues and listening skills are discussed, along with nonverbal communication, the importance of making a good first impression and an additional series of professional networking tips.

Module 4. The Selling Process

The art of effective personal selling is examined in module four, which provides a detailed breakdown of the personal selling process and its component stages.  The difference between personal selling and sales promotion is discussed, along with several essential selling theories, that tools used in consumer protection and the qualities of a good salesperson.                   

Module 5. The Importance of Consumer Behaviour

In module five, candidates consider the various factors that can affect consumer behaviour, along with why it is important to both study and understand the way consumers behave.  The various different ‘types’ of consumers are also discussed, along with a detailed breakdown of the consumer buying process and its five component stages.

Module 6. Dealing with Difficult Customers

Module six examines the challenges associated with difficult customers, guiding candidates through the process of changing unprofitable customers into profitable customers.  The importance of offloading customers of no value to the business is also discussed, alongside the challenge of dealing with serial complainers and differentiating services for the most important customers.

Module 7. Dealing with Suppliers

Candidates learn how to differentiate between procurement and purchasing in module seven, which details the functions and objectives of effective procurement.  Tips and guidelines for developing strong supplier relationships are presented, along with how to select appropriate suppliers, the potential benefits of single sourcing and how to monitor supplier performance.

Module 8.  Dealing with the Management of Stock

Module eight provides candidates with a crash-course introduction to inventory management and stock control, covering the various different types of stocks and how to achieve ‘economic order quantity’.  Helpful tips for buffering supply and demand are presented, along with the potential costs of carrying stocks and an introduction to ABC Analysis and Periodic Review Systems.

Explore various free courses on our website. You can even take a start with one of our Free Management courses today.

OHSC Certificate of Completion - Digital certificate

Digital certificate - Included.

Quality Licence Scheme Certificate of Completion - Hard copy certificate

Hard copy certificate - £85

Note: A nominal fee of £9.99 covers the delivery charge within the United Kingdom and a nominal fee of £19.99 covers the delivery charge outside the United Kingdom.

Retail careers are renowned for the speed at which capable and enthusiastic employees climb the ladder. From an entry-level position, it’s perfectly possible to assume a leadership role within a year or two.  After which, even the sky isn’t the limit.  Typical job titles in the field of retail management include store manager, warehouse manager, sales manager, floor manager, HR manager, team leader and many more besides.  All with salaries that start from around £18,000 and up for qualified candidates.

Who Should Take This Course?

At Oxford Home Study Centre, our extensive catalogue of distance learning programmes is open for enrolment throughout the year.  This advanced Level 5 Retail Management Diploma was designed with the following applicants in mind:

• Retail workers pursuing leadership-level promotions
• Ambitious newcomers to the retail sector
• Supervisors and team leaders at all levels
• Business owners with no formal qualifications
• Anyone interested in a retail management career
• Jobseekers working on their CVs and employment prospects

Sign up today and gain immediate access to our dynamic digital learning platform, allowing you to study in your own time from anywhere in the world.  Enrol online, or contact the admissions team at Oxford Home Study Centre for more information.