Conflict Resolution Certificate Online

Course content on this conflict resolution online course, is delivered over four in-depth modules:

Module 1 – What Is Conflict?

The course begins by exploring the concept of conflict from a contemporary perspective, incorporating a discussion of the effects/potential consequences of conflict.  Course content also takes a proactive look at the potential benefits that can arise from confrontation, the importance of maintaining reciprocal relationships and the role conflict plays as a communication method that in its own right. 

Module 2 – Preventing Problems

The second module focuses on preventative measures as a means by which to limit or prevent conflicts from arising in the first place.  Course content provides candidates with an overview of the Three Fs of conflict resolution – Facts, Frequency and Frustrated Relationships - along with the importance of acknowledging harmful misconceptions and how empathy plays a critically important role.

Module 3 – Managing Anger

Course Module 3 discusses how effectively managing anger can enhance conflict resolution efforts, exploring how to proactively manage both personal anger and third-party anger.  Candidates discuss the causes and triggers of challenging human behaviour, how to cope with criticism and several highly-effective self-protection techniques.

Module 4 – Conflict Resolution Techniques

Bringing the course to a close, Module 4 provides candidates with a breakdown of helpful conflict-resolution techniques and associated theoretical teachings.  Additional subtopics covered include self-change theory, the core elements of the conflict-resolution model, stress management, controlling negativity and better-handling personal thought processes.

OHSC Certificate of Completion - Digital certificate

Digital certificate - Included.

Quality Licence Scheme Certificate of Completion - Hard copy certificate

Hard copy certificate - £85

Note: A nominal fee of £9.99 covers the delivery charge within the United Kingdom and a nominal fee of £19.99 covers the delivery charge outside the United Kingdom.