Hospitality Course Online

Hospitality certificate online,  is delivered over six in-depth modules:

Module 1 – Introduction to Hotel Management

The introductory course module focuses on outlining the hospitality industry in general, with specific focus on hotel management.  Along with exploring what exactly the hotel manager does, candidates are guided through each of the key contemporary hotel departments, a series of different accommodation types and the different types of guests seeking accommodation.

Module 2 – Managing Front Office Operations

The proficient management of front office duties takes precedence in Module 2.  Course content introduces candidates to several contemporary reservation systems, the primary duties of the reception desk and how duties are divided between front and back offices. Effective organisational structures and management/supervisory duties are also outlined.

Module 3 – Housekeeping, Engineering and Security

An overview of essential housekeeping, engineering and security duties/responsibilities follows in the third course module.  Along with exploring the management and provision of essential housekeeping duties, candidates are guided through several guest/building security issues, hotel maintenance and more.

Module 4 – Managing Food and Beverage Operations

Course content in Module 4 centres on the provision and management of food and beverage from the perspective of the modern hotel.  Along with assessing the needs of guests and the current market in general, candidates explore basic restaurant layout and design, deployment of personnel, menu planning and more.

Module 5 – Human Resource Management

Building and maintaining the strongest possible teams represents the primary core focus of Module 5.  Along with an introduction to the recruitment process, candidates are guided through a series of critical training and development teachings. How forward planning contributes to success and the enormous importance of flexibility among a hospitality team are also outlined.

Module 6 – Marketing and Advertising

Bringing the course to a close, the final module focuses on marketing and advertising.  Essential subtopics covered include an overview of the marketing mix, workable hotel pricing strategies and how to identify a target audience. The module guides candidates through pre-empting customer demands/expectations and generally how to succeed in the hospitality industry. 

Explore various free courses on our website. You can even take a start with one of our free Hotel Management courses today.

OHSC Certificate of Completion - Digital certificate

Digital certificate - Included.

Quality Licence Scheme Certificate of Completion - Hard copy certificate

Hard copy certificate - £85

Note: A nominal fee of £9.99 covers the delivery charge within the United Kingdom and a nominal fee of £19.99 covers the delivery charge outside the United Kingdom.