Online Customer Service Training 

Enjoy the freedom to study online at a pace that suits you, with no deadlines or time restrictions to worry about!  This inspiring Level 1 Award is delivered over the course of two intensive customer service training modules as follows:

Unit 1. Customer Services: An Introduction

The course begins with a detailed introduction to customer service, outlining the roles and responsibilities of those who work in a customer support setting.  Candidates explore the various benefits of high-quality customer care, along with the objectives of customer service, the limitations of a customer service framework and a series of associated challenges.

Unit 2. Creating a Customer Service Strategy

Concluding the course, module two details the process of creating an effective customer service strategy.  The importance of identifying and anticipating customers’ expectations is discussed, along with how to analyse the effectiveness of a customer service strategy, the creation of a company mission/vision statement and the value of a customer-focused working culture.

Explore various free courses on our website. You can even take a start with one of our free Customer Service courses today.

OHSC Certificate of Completion - Digital certificate

Digital certificate - Included.

Quality Licence Scheme Certificate of Completion - Hard copy certificate

Hard copy certificate - £85

Note: A nominal fee of £9.99 covers the delivery charge within the United Kingdom and a nominal fee of £19.99 covers the delivery charge outside the United Kingdom.

An endorsed Level 1 Customer Service Award could fast-track your customer service career to the next level.  Upon completion, successful candidates will have the opportunity to put their acquired knowledge and skills to use in the practical setting of their choosing.  Alternatively, learners may choose to continue studying at a more advanced diploma level.  Customer service roles vary from entry-level store representatives to team leaders to customer service executives.  Salaries typically beginning around the £20,000 mark.

Who Should Take This Course?

We go the extra mile to ensure our courses are accessible, enjoyable and affordable for candidates worldwide.  We strongly recommend this introductory Level 1 Customer Service Award for the following candidates:

• Newcomers with no prior customer service experience
• Members of the workforce interested in promotion prospects
• Candidates looking to continue studying at a higher level
• Managers and team leaders with no formal training
• Business owners and entrepreneurs
• Jobseekers looking to boost their CVs

Whatever your long-term career objectives, you’ll be one step closer to achieving them with our help!  Enrol today, or contact the team at Oxford Home Study Centre to discuss your requirements in more detail.