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Diploma in Customer Services

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Course Overview
Learning Outcomes
Certification

Customer Service Training Free

Boost your CV and your career prospects with endorsed customer service training free of charge, now available at Oxford Home Study Centre. Sign up online, for the chance to earn an advanced Level 5 Customer Service Diploma for free! This exclusive distance learning program provides newcomers and experienced customer service personnel with the opportunity to study for endorsed customer service certification for free online. Our free customer service diploma online is based on the same high-quality materials as our paid courses, and can be taken from anywhere in the world with no costs incurred. Topics covered over the course of eight self-paced modules include how to build better relationships with customers, the importance of understanding your target audience, creating and implementing a service excellence strategy, the importance of effective training in customer service and more. Enrol online and get started today, or call anytime for more information on our free customer service training courses.

By the end of this course the learner will be able to:

Explore the classification of Customer Service
Evaluate the importance of Customer Feedback and Complaints.
Identify the Customer’s Expectations and needs
Explore various types of Customers
Describe ‘Mission’ and ‘Vision’ in a customer service strategy context.
Identify key areas of focus for a customer service strategy.
Understand the steps involved in implementing a service-excellence strategy.
Discuss the importance of training and development for efficient customer service delivery.
Understand various training methods.
Analyse the importance of having long-term relations with customers
Evaluate customer behavior and identify unprofitable customers
Recognise the importance of having an effective complaint management Process.

All free online certificate courses at Oxford Home Study Centre are 100% free of charge from start to finish. There is no enrolment fee, all study aids are provided via our online learning platform and all of our courses are self-paced for total flexibility.

Our exclusive free courses provide the perfect opportunity to expand your knowledge, develop new skills and explore new professions. Upon completion of your free online certificate course, you will have the option of claiming one of three different types of certificates for a small fee:

An official Course Completion Certificate from Oxford Home Study Centre
A CPD Accredited Certificate to boost your CPD profile
An Endorsed Certificate issued by the Quality Licence Scheme

Each of these certificates could prove helpful in supporting future job applications, or helping you climb the career ladder with your current employer. All certificates are 100% optional upon successful completion of your course - available to purchase with your preferred postage option.

For more information on certificate costs, head over to our pricing page or contact a member of the team at Oxford Home Study Centre anytime.

COURSE CONTENT

Topics Covered in the Course

This Free Diploma in Customer Services course covers the following modules:

Unit 1 - Customer Service: An Introduction

Unit 2 - Understanding Your Customers

Unit 3 - Creating a Customer Service Strategy

Unit 4 - Implementing a Service Excellence Strategy

Unit 5 - Advanced Training & Development for Effective Customer Service

Unit 6 - Building Strong Relationships with Customers

Unit 7 - The Right Way to Manage Unprofitable Customers

Unit 8 - Handling Complaints

HOW IT WORKS

Enhance your skills with our highly informative courses.

Pass the assignments by getting the required marks.

Get certified and enhance the worth of your CV.

WHY GET CERTIFIED

Earning a certification builds employer confidence in your skills. You can effortlessly add the credential to your portfolio and share it across platforms.

Earning a certification showcases your advanced skills and commitment to professional growth. This significantly increases your chances of getting hired.

Expanding your knowledge and skills is essential for landing a job, advancing to higher positions, and exploring new career paths.