Customer Service Courses Online at Oxford Home Study Centre
Enhance your CV and kick-start your career today with one of our market-leading Online Customer Service Courses. Study in your own time for a recognised qualification, with full tutor support when required. Enrol today for our endorsed Online Customer Service Courses at OHSC.
Diploma in Customer Service (Level 5)
Our flagship Level 5 Customer Service Diploma is ideal for the most ambitious candidates. If you’re serious about climbing to the very top of the ladder in a customer service setting, enrol online today! Master the art of effective customer service, explore the responsibilities of senior customer service personnel and build the confidence to pursue a rewarding career.
Diploma in Customer Service (Level 4)
Discover what makes the difference between standard customer care and the total customer experience with our advance Level 4 online customer service training course. Designed with future managers and supervisors in mind, 12 intensive modules explore customer excellence strategizing, team training and development, the importance of strong communications and building long-term customer relations.
Certificate in Customer Service (Level 3)
Our mid-level customer service certificate online, focuses on the identification of a target market’s needs, in order to develop customer service strategies of true excellence. Candidates also explore long-term management of customer care standards and how to deal with difficult customers.
Call Centre Training (Level 3)
Created specifically for current and prospective call centre workers, this Level 3 online call centre training explores the mechanics of successful telesales, quality call-handling, script development, telephone negotiation techniques and how to maximise sale closures.
Customer Service (Level 2)
Our introductory customer service course online, provides a broad overview of the importance of establishing expectation, how professional telephone techniques influence the customer experience, how to approach challenging situations and strategic approaches to customer problem solving.
Level 1 Customer Service Award
This is a foundation-level course for newcomers to customer service, with no prior knowledge or experience necessary. Study the basics of good customer service, along with the primary duties of those who work in a customer service setting.
Professional body membership is also an option for qualified customer service professionals from a variety of sources, including; the Institute of Customer Service (ICS), the International Council of Customer Service Organisations (ICCSO) and the International Customer Service Association (ICSA)
For more information or to discuss any of our courses in more detail, contact a member of the team at Oxford Home Study Centre anytime.
Explore various free courses on our website. You can even take a start with one of our Free Customer Services courses today.
Why Choose Our Online Customer Service Courses?
Online Customer Service Courses refers to every element of the customer experience as provided by a brand or business. The customer service process begins before any purchase is made and continues long after the transaction is complete. Along with playing a key role in attracting customers in the first place, customer service also influences customer loyalty and overall brand reputation. Literally everything the business does to satisfy its customers represents and element of customer service.
As competition in every sector continues to rise, so too does the importance of stellar customer service. Research has shown that over and above product quality and low prices, consumers actively gravitate toward businesses that deliver outstanding service. Getting it right means developing a deep understanding of the respective target audience, in order to both anticipate and exceed expectations. It also means offering comprehensive after-sales customer care, along with the willingness to accept and act on negative feedback.
Providing superior customer service without exception demands knowledge, skill, patience, professionalism and a good degree of intuition. As no two customers are ever alike, delighting each and every customer represents a constant challenge. This is precisely where the difference lies between a standard employee and a customer service professional – the latter enjoying a world of advanced career prospects.
What to Expect From Our Customer Service Courses Online
Our fully endorsed customer service courses explore the art of effective customer service provision at a variety of levels. Key topics and industry-related concepts covered include:
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Comprehensive target audience research and analysis
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Customer service strategy development and implementation
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Training and coaching staff members
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Building and managing customer service teams
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Handling escalated complaints and issues
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Gathering, analysing and working with feedback
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Continually refining and enhancing service strategies
The primary role of the customer service professional is to ensure that every customer without exception leaves with the same positive impression of the business. It is essentially a frontline PR role – giving customers no grounds for voicing complaints and protecting/enhancing the brand’s reputation.
Customer Service Courses Online: Career Opportunities
Career opportunities for successful candidates extend to every customer-centric business and sector in the world. From High Street retailers to multinational brands and right through to private web businesses, strong customer service is a universal business need.
Typical job titles in the field of customer service include:
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Customer Care Operator
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Customer Care Representative
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Customer Interaction Management Specialist
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Customer Liaison Officer
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Customer Relationship Specialist
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Customer Service Agent
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Customer Service Associate
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Retail Associate
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Retail Sales Associate
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Teller
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Telephone Support Specialist
For existing customer service workers, a recognised qualification could improve promotion prospects enormously. For industry newcomers, home study could pave the way for an exciting new career. Whether looking to start out as base-level or climb the ranks to senior customer service management, OHSC could help you on your way.
For more information on any of our courses or to discuss enrolment, get in touch with our admissions team today on + 44 01865 686162, or drop us a line at info@oxfordhomestudy.com.
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