Level 7 Diploma in Customer Service

Course	Level 7
Endorsement	Education for Business Managers and Administrators (EBMA)
Study Method	Online
Course Duration	620 Hours
Entry Requirements	There are no particular entry requirements
Start Date	Ongoing

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Discounted Fee: £ 249

Customer Care Course Online

Get ready to set to drive your career prospects in the field of customer care, with our premier Level 7 Diploma in Customer Services. This advanced customer care course online has been designed to propel you to the peak of customer service expertise, with the flexibility to study in your own time. Immerse yourself in an engaging range of topics and knowledge areas, as you learn how to deliver great service and lead professional customer care initiatives.

With this high-level diploma under your belt, you'll be in a great position to pursue high-level leadership roles in customer service. Our customer care courses online emphasize practical skills and theoretical knowledge, preparing you to innovate and lead in any customer-focused role. Become a champion of customer satisfaction and watch your career prospect sour, with this exclusive Level 7 Diploma in Customer Services.

Assessment Methods:

Demonstrate your expertise through various assessments designed to evaluate your mastery of advanced customer service management concepts.

How Will You Study?

Engage in an immersive online learning experience, allowing you to master advanced customer service concepts at your own pace.

Results and Diploma:

Upon successful completion, receive the prestigious Advanced Diploma in Customer Services Level 7, acknowledging your advanced proficiency in customer service management.

Who Is This Course For?

This advanced diploma is ideal for experienced professionals in leadership roles, customer service managers, and individuals aspiring to lead and excel in customer service management.

Mandatory Modules:

Module 1: Customer Service: An Introduction:

Lay the foundation with a comprehensive introduction to customer service principles, setting the stage for advanced learning.

Module 2: Understanding Your Customers:

Gain insights into customer behaviour and preferences, enabling personalized and effective service.

Module 3: The Customer-Focused Organisation:

Explore organizational strategies to cultivate a customer-centric culture and enhance customer satisfaction.

Module 4: Creating a Customer Service Strategy:

Develop advanced strategies for creating comprehensive customer service plans aligned with organizational goals.

Module 5: Implementing a Service Excellence Strategy:

Master the implementation and sustenance of service excellence strategies for enhanced customer satisfaction.

Module 6: Advanced Training & Development for Effective Customer Service:

Explore advanced training techniques to empower customer service teams and foster continuous improvement.

Module 7: Building Better Teams:

Learn strategies for team building within a customer service context, enhancing overall team effectiveness.

Module 8: The Concept of Empowerment & Ownership:

Understand the significance of empowerment and ownership in customer service, fostering a culture of accountability.

Module 9: Effective Communication:

Develop advanced communication skills essential for effective customer interactions and conflict resolution.

Module 10: Active Listening:

Improve your active listening skills to better understand customer needs and provide tailored solutions.

Module 11: Building Strong Relationships with Customers:

Gain skills to build enduring relationships with customers, ensuring long-term loyalty and satisfaction.

Optional Modules:

Module 12: Body Language:

Explore the nuances of non-verbal communication and its impact on customer interactions.

Module 13: Negotiation Skills:

Develop negotiation skills to handle customer queries and concerns effectively.

OHSC Certificate of Completion - Digital certificate

Digital certificate - Included.

EBMA Accredited Certificate of Completion - Hard copy certificate

Hard copy certificate - £95

Note: A nominal fee of £9.99 covers the delivery charge within the United Kingdom and a nominal fee of £19.99 covers the delivery charge outside the United Kingdom.

Unlock a myriad of career opportunities in leadership roles, customer service management, and consultancy. As a certified advanced customer service professional, you'll be prepared for roles such as: