Level 3 Certificate in Customer Services

Course	Level 3
Endorsement	Education for Business Managers and Administrators (EBMA)
Study Method	Online
Course Duration	200 hours
Entry Requirements	There are no particular entry requirements
Start Date	Ongoing

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Discounted Fee: £ 249

Client Relationship Management Certification

Ready to shine in the world of customer service? Our Level 3 Certificate in Customer Services is the perfect stepping stone for your future career! With this flexible customer success manager certification course, you’ll learn how to become a seasoned customer service operative at your own pace. Dive into essential skills like dealing with customer queries, managing feedback, and keeping people coming back for more – the goal of quality customer support.

By enrolling on this course, you're taking the first step towards boosting your CV with endorsed client relationship management certification. Not only will you gain the confidence to tackle customer-related challenges, you will also lay the groundwork for future positions at leadership level. Watch your career prospects soar, nurture your talents, and unlock the door to a future where you know how to exceed every customer’s expectation.

How Will This Benefit You?

Enhanced Customer Relations: Develop the skills to understand, meet, and exceed customer expectations, fostering positive relationships.
Strategic Approach: Acquire the knowledge to formulate effective customer service strategies aligned with organizational goals.
Problem Resolution: Learn to navigate and resolve customer complaints, turning potential issues into opportunities for improvement.

How Will You Study?

Engage in a convenient and accessible learning experience with our user-friendly online platform, allowing you to explore the nuances of customer service at your own pace.

Assessment Methods:

Assess your comprehension and application of customer service principles through a variety of evaluation methods, ensuring a comprehensive understanding.

Results and Certificate:

Upon successful completion, receive the prestigious Certificate in Customer Services Level 3, validating your commitment to providing exceptional customer service.

Who Is This Course For?

This certificate is ideal for professionals in various industries, including retail, hospitality, and service-oriented sectors, as well as individuals looking to build a foundation in customer service.

Mandatory Modules:

Module 1: The Importance of Customer Service:

Understand the foundational principles of exceptional customer service and its significance in various industries.

Module 2: Identifying Customer Needs:

Explore effective methods to identify and address the diverse needs of customers, ensuring a personalized approach.

Module 3: Developing Customer Service Strategies:

Explore the formulation of customer service strategies, considering different business contexts and customer profiles.

Module 4: Maintaining Service Excellence:

Learn how to consistently uphold service excellence, fostering lasting relationships with customers and clients.

Optional Modules:

Module 5: Handling Complaints:

Train yourself with strategies for efficiently and empathetically handling customer complaints, transforming challenges into opportunities.

Module 6: Importance of Feedback in Customer Service:

Recognize the crucial role of feedback in refining customer service practices and enhancing overall customer satisfaction.

OHSC Certificate of Completion - Digital certificate

Digital certificate - Included.

EBMA Accredited Certificate of Completion - Hard copy certificate

Hard copy certificate - £95

Note: A nominal fee of £9.99 covers the delivery charge within the United Kingdom and a nominal fee of £19.99 covers the delivery charge outside the United Kingdom.

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